Return & Exchange Policy
Quickly and Easily Return or Exchange your Item(s) Through Our Return & Exchange Center
We hope you love what you've ordered, but just in case you're not 100% satisfied, we've made the return process super easy.
• Free Return or Exchange
• 30-Day Time Window
• Money-Back Guarantee
Important Notice:
Please do not send your return to the sender's address on your package. This is not the return address and will affect the processing of your return. You should only send the package to the address provided on the free shipping label.
Frequently Asked Questions:
What is Your Return Policy?
We will gladly accept returns within 30 days of receipt for a full refund. Items must be unworn, unwashed, and have the original tags attached and returned in the original packaging.
What is Your Exchange Policy?
We will gladly accept exchanges within 30 days of receipt. Your exchange must be unworn, unwashed, and have the original tags attached and returned in the original packaging.
What is Your Refund Policy?
We will gladly provide a full refund back to your original payment method for all returns accepted within 30 days of receipt.
What About Defective, Incorrect, or Damaged Items?
We guarantee that our products are of the highest quality in workmanship and detail. If you receive a Defective, Incorrect, Damaged, or a product that does not look as promised, please contact us via E-mail or Chat and we will take immediate action to replace the product(s). Please understand that replacements or refunds can be hindered or denied if you fail to notify us of defective or damaged merchandise within two business days of receipt.
How Do I Return a Surf Rider Order?
Quickly and Easily Return or Exchange your Item(s) Through Our Return & Exchange Center
Are There Any Charges or Fees Associated With Making a Return or Exchange?
No. Returns and Exchanges are 100% Free. We even provide free return shipping.
Can I Return Items If They Are Worn, Damaged, or Have The Tags Removed?
You can only return items that are unworn, unwashed, undamaged, and have the original tags attached and returned in the original packaging.
Where Can I View Your Terms & Conditions?
You can view our Terms & Conditions Policy by visiting the following link: Terms & Conditions
What Items Are Final Sale?
All items marked "Final Sale" are considered final sale, non-returnable and cannot be returned for store credit or refund.
Should I Know Anything Else About The Return Policy?
- Items must be unworn, unwashed, and have original tags attached and returned in their original packaging.
- We are not liable for any return packages that may become lost or stolen in-transit. Please keep your proof of postage and/or return tracking number when shipping back your returns.
- All returns must include an order packing slip or return invoice from Online Return Portal that clearly indicates which items are being returned. If this is not filled out correctly, your return may experience issues in processing.
- Damaged, defective, or incorrect items must be reported within 7 days of delivery.
Reserved Rights Regarding Returns
We reserve the right to solely define and limit, refuse, and/or reject returns from customers at any time due to:
- An irregular or excessive returns history indicative of "wardrobing;"
- An irregular or excessive returns history involving worn, altered, laundered, damaged, or missing items; or
- Potential fraudulent or criminal activity.
Similarly, we reserve the right to refuse service to any customer or entity, due to similar actions as noted above.
Non-Surf Rider items sent to our Distribution Center will be discarded upon receipt.
