Shipping Policy
Shipping Policy:
• We provide FREE shipping to customers within the United States, and to all US territories and military APO/FPO addresses.
• After your order has been placed, we need 1-4 days to process your order. Most orders are processed and shipped the same day if ordered before 12:00 pm PST.
• Your order should be delivered within 1-3 business days after it has been shipped. Business days do not include Saturdays, Sundays, or US holidays.
• In most cases, your order will be delivered within the estimated time of arrival. However, the actual delivery date may be affected by flight arrangements, weather conditions and other external factors. Please refer to the tracking information for the most accurate delivery date.
Please Note:
To ensure that your package is properly delivered and that you receive it within the time frame we estimate, please make sure that your address is correctly entered and includes all relevant and/or required information.
The use of correct abbreviations, street numbers, building or apartment numbers, and route information (if applicable) is critical for ensuring timely delivery. We do not take responsibility for lost, misplaced, or incorrectly delivered shipments if the address information provided is incorrect or entered incorrectly at the time of purchase.
For international shipments, the goods will be imported on behalf of the consignee/buyer. The consignee authorizes Surf Rider to import the goods on his behalf. Further, the consignee/buyer agrees Surf Rider may delegate the obligation to import the goods on his behalf to a subcontractor (e.g. customs broker). The consignee will pay the taxes & duties in addition with the purchase price of the goods.
Processing Time
All orders are subject to processing time that is separate and apart from the time it takes for a shipment to reach its destination once it has been picked up from our fulfillment center by the applicable carrier. Depending on a number of factors, standard domestic and international orders may take up to 4 business days (excluding Saturdays, Sundays, and Holidays) to process.
After your payment is authorized and verified, Standard orders can still take up to 4 business days, Expedited orders can take up to 3 business days, and Rush orders can still take up to 1 business day to process. This is just an estimate and doesn't include weekends or holidays.
• Most orders are processed within 1 business day.
Shipping rates & timelines
Please note that orders to US destinations may take 1-5 business days from the date that it is shipped out, not necessarily from the date that it is placed, depending on the shipping method selected and final destination of the order.
When your order has been shipped, you will receive an email with tracking information.
For U.S. Domestic & International orders, we will use USPS or UPS to ship to most locations. Alternative carriers may be selected at our sole discretion to meet shipping requirements.
Shipping Fees
We provide FREE shipping to customers within the United States, and to all US territories and military APO/FPO addresses.
Shipping fees (if applicable) are non-refundable. If you refuse any shipments from Surf Rider, you will be held responsible for the original shipping charges, plus the cost of returning the package to us. This amount will be deducted from any credit issued.
We will ship to PO Boxes via USPS. However, expedited shipping is not available to a PO Box.
Delivery Policy
If your package is lost or missing, you must contact us within 30 days of the delivery date to be eligible for a store credit or reship. Surf Rider does not guarantee responsibility for packages that have been reported as “Delivered” by the carrier and will review on a case by case basis.
Delivery Claims
If you are experiencing a non-delivery or your tracking information states that your package was delivered by the carrier but you have not received it; you must contact us within 10 days to file a claim.
We will assist you in working with the carrier to complete the claims process. Please note: Claims can take up to 30 days to complete (depending on the shipping carrier used).
Surf Rider does not hold or accept responsibility for packages that have been reported as delivered by the carrier. We do not issue refunds or credits for packages that the carrier confirms as being delivered.
Out of stock items
If your order includes multiple items and one (or more) of the items are out of stock: we will go ahead and ship the rest of your order, issuing a refund to your original form of payment for the item(s) not in stock.
Reserved rights regarding shipping
While we will make every effort to accommodate your shipping and billing preferences, in order to protect our customers, Surf Rider reserves the right to require customers to use a “common” shipping and billing address in the event we are unable to process an order or verify a shipping address provided.
Additionally, Surf Rider reserves the right to solely define and limit, refuse, and/or cancel orders from customers at any time due to:
- An irregular or excessive returns history indicative of “wardrobing;”
- An irregular or excessive returns history involving worn, altered, laundered, damaged, or missing items; or,
- Potential fraudulent or criminal activity.
Similarly, Surf Rider reserves the right to limit, refuse, and/or reject returns to any customer or entity, due to similar actions as noted above.
